What steps should be taken to enhance the security of a PHP-based ticketing system, especially when handling user input and sensitive data?

To enhance the security of a PHP-based ticketing system, especially when handling user input and sensitive data, steps such as input validation, data sanitization, and using prepared statements for database queries should be taken.

// Example of input validation and data sanitization
$user_input = $_POST['user_input'];
$clean_input = htmlspecialchars(strip_tags(trim($user_input));

// Example of using prepared statements for database queries
$stmt = $pdo->prepare("SELECT * FROM users WHERE username = :username");
$stmt->bindParam(':username', $clean_input);
$stmt->execute();