What hosting provider was the user using and how did it impact the solution?

The user was using a hosting provider that had disabled the `mail()` function in PHP, preventing emails from being sent through the website. To solve this issue, the user can switch to a hosting provider that allows the `mail()` function or use a third-party email service provider like SendGrid or Mailgun to send emails instead.

// Example code using SendGrid to send an email
$email = new \SendGrid\Mail\Mail();
$email->setFrom("test@example.com", "Example User");
$email->setSubject("Testing SendGrid");
$email->addTo("recipient@example.com", "Recipient");
$email->addContent("text/plain", "Hello, this is a test email sent using SendGrid.");

$sendgrid = new \SendGrid(getenv('SENDGRID_API_KEY'));
try {
    $response = $sendgrid->send($email);
    echo "Email sent successfully!";
} catch (Exception $e) {
    echo "Failed to send email. Error: " . $e->getMessage();
}